Careers

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

The Diamond & Gemstone Buyer will be responsible for the gemstone buying side of the procurement function, working closely with the Diamond Buyer, Senior Gemstone Buyer and Procurement Manager to ensure customers’ orders are fulfilled on time and without hiccups.

The role will be based at our London workshop located close to Chancery Lane station.

Key Responsibilities

• Responsible for all gemstone sourcing and buying for live orders
• Responsible for a considerable amount of the diamond and gemstone sourcing and buying (as support to the existing diamond buying function)
• Hand picking gemstones and diamonds from local suppliers
• Managing stock levels for melee and side diamonds and gemstones
• Liaising with the accounting department for paying invoices on time
• Logistics management and ensuring stones arrive on time
• Accurate and on-brand quality checks on diamonds and gemstones
• Monthly stock take

Ideal Candidate

• Graduate gemologist or equivalent
• Ability to work independently and in a team
• A keen eye for detail
• Ability to work in a fast-paced, high pressure environment
• Willingness to learn new things
• Strong organisational skills

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Diamond & Gemstone Buyer”

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

We’re looking for a Visual Content Coordinator with experience creating high-quality content to join our Marketing team. You’ll play a vital role in elevating the business to new levels–capturing photography and videography of our meticulously crafted custom products and loose gemstones. This will amplify our service offering while delivering value across the business from providing storytelling opportunities and supporting marketing campaigns to creating asset databases.

This entry level role will see the creation of product photography and videography to be utilised and translated into engaging visuals for use across our channels. This is an exciting time to join the team as we enter a fast-paced growth period which will see content in line with our visual world being executed across our channels as well as introducing new communication channels to our content strategy.

The role is a three month fixed term contract and will be based at our London workshop located close to Chancery Lane station.

Key Responsibilities

• Photograph & video custom product and loose materials using our automated photography hardware (Orbitvu – training provided)
• Ensure visual guidelines are met to present products in an elevated and brand-consistent format
• Publish files to relevant locations
• Retouch to prepare imagery for customer-facing usage
• Conduct light research surrounding the stories of particularly interesting designs by reaching out to customer-facing teams to assist with storytelling content
• Curate a documentation process to create a named and labelled database of our product photography in an accessible way for the entire company
• Supporting the content team with uploading stories and visual assets into the CMS and social media scheduling platforms

Ideal Candidate

• Experience in product photography/styling for brands/organisations an advantage but not required
• Advanced Adobe Photoshop/InDesign/Illustrator skills
• An curatorial point of view, able to uncover inspiring design stories
• A demonstrable passion for jewellery, fashion and/or the wider premium market is preferred
• Detail oriented with the ability to problem solve and efficiently organise and document large volumes of files
• Thrives in a fast paced and evolving environment

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Visual Content Coordinator”

Taylor & Hart – City of London

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

The Role

We’re looking for a PR Manager with experience driving brand communications to join our team. You’ll play a vital role in elevating the business to new levels – bringing stories of our meticulously crafted custom jewellery to new audiences. You will also manage brand activations such as influencer and brand ambassador partnerships as well as events and any external agency relationships. You will finesse and deliver the Taylor & Hart story, adapted to the needs of each community and platform, and be a confident storyteller for the brand.

The ideal candidate will be driven and resourceful, proactively building partnerships with relevant stakeholders within Taylor & Hart and with external tastemakers in order to surface opportunities for brand storytelling and is eager to make a real difference to the company’s success. The role is a hybrid role combining working from home with working from our London offices. Our offices are based in the City of London (Monument station) and Central London (Chancery Lane station) with excellent transport links.

Key Responsibilities

• Devise and lead the delivery of the annual PR strategy with a focus on amplifying our products and services and positioning as a premium brand
• Devise and implement PR and Influencer campaigns to support key Taylor & Hart moments, capturing the attention of the media and targeting different customer types
• Concept and delivery of engaging PR campaigns, gaining positive editorial and digital exposure
• Collaborate with content team to concept, create and deliver captivating 360º campaigns
  Develop KPI’s and report on results of activation
• Plan and manage press events and PR shoots
• Brief and/or write press releases
• Relationship management – brand partnerships, affiliate strategy and influencer strategy and outreach
• In collaboration with the Head of Content and content team, provide input on content, digital communications, and social media strategy

Ideal Candidate

• Previous experience at a PR Agency or in-house with a jewellery, fashion, service, tech or luxury brand
• Enthusiastic collaborator with creative, resourceful attitude
• Excellent written and spoken English
• Excellent strategy, creative writing and presentation skills
• Deliver elevated media relations; the successful candidate will have a book of media contacts and a good knowledge of relevant media outlets

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “PR & Partnerships Manager”.

Taylor & Hart – City of London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London (Monument) with excellent transport links.

The Role

Taylor & Hart customers feel like we understand them and their requirements. Every interaction they have with the business is relevant to their needs and efficient. This role interacts with the most customers directly, and, as such, is inquisitive and always listens to what our customers have to say.

The Diamond & Gemstone Sales Specialist is a brand ambassador, understands the company’s core values and business model and is able to convey those to our customers, leaving them understanding what Taylor & Hart stands for. A positive attitude and enthusiasm are shown through face-to-face, phone calls and written communications. Through highly efficient, responsive and proactive communication with prospective customers, the successful candidate will understand and qualify the needs of the lead. For the business, this means maintaining a high conversion rate of leads that convert into sales by offering quick, friendly, confident and professional responses to enquiries.

The role is 5 days a week, 10am – 6.30pm.

Key Responsibilities

• Provide customers with the knowledge they need to choose a great diamond/gemstone and ring and enable them to make an informed purchase
• Leave customers with the feeling they got the best service they have ever received
• Deliver sales efficiently
• Enable other members of the company, across Production, Design Consultants, Jewellery Designers and Marketing, to be successful in hitting their targets and those of the company
• Give honest advice, confident, positive and clear responses
• Pro-actively lead customers to a purchase, while looking after their best interests
• Source new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery/ring needs of prospective customers
• Triage incoming leads and decide whether their requirements need to be addressed by a Design Consultant / Jewellery Designer
• Add and organise leads within our CRM
• Engage prospective leads in conversation, give insight into T&H’s brand, values, products and quality standards
• Facilitate follow up conversations with members of the consultation/design team (where needed) and handover in a clear and professional way
• Outreach prospective leads through email and phone to qualify intent and decide on the best approach to close a sale
• Close sales of base and low-modification rings, where design capability is not the main attribute needed to complete the sale
• Ensure that the customer pipeline is constantly attended to, effectively clearing the backlog of non-responded or otherwise waiting leads
• Provide coverage for any inbound communication that comes through the Live Chat function on the Taylor & Hart site as well as Whatsapp and Messenger
• Respond to all new customer enquiries as quickly as possible and mostly within one working day
• Share any insights or feedback from the sales process or the tools we use with your colleagues
• Ensure customers are aware of company policies relevant to their purchase in advance of their order

Ideal Candidate

• Good knowledge of diamonds and jewellery in general
• Previous experience in a customer facing function in the jewellery industry
• Great written and verbal skills when communicating to clients
• Excellent people skills and compassion
• Calmness under pressure
• A true team player
• Responsible and reliable personality
• A positive attitude that can adapt and thrive in changing circumstances
• Attention to detail
• Passion for continuous learning and improvement
• Ability to control a conversation while making the other side feel special and catered for
• Confidence in decision making

Key Performance Metrics

• Conversion of new leads to engaged customers
• Sales per month
• Response times
• NPS

What we offer

• Options: become a part-owner of the business – offered to every new employee
  Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “DGS FAO Agnès”.

Taylor & Hart

At Taylor and Hart we are a digital-first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, we’ve developed a state of the art workshop with eight benches, microscopes and a polishing room. We’re looking to add another setter to our team of expert craftsmen.

The role is based in our central London office (close to Holborn) with excellent transport links.

The Role

We are seeking someone who has experience delivering an exceptionally high standard using a variety of gem types, using both platinum and gold and in multiple different melee and centre setting styles.

The ideal candidate will be a highly disciplined craftsman with an immaculate attention to detail. Able to work under pressure and able to both learn from those around them and to coach the more junior team members.

Main Responsibilities

• Responsible for the completion of your daily and weekly allocated workflow as agreed with with the Workshop Manager, completed at the T&H quality standard
• Support the merchandiser, head of supply chain and head of CAD in feedback on CADs, new designs and the work of external partners
• Coach and work with talent in the workshop to improve the overall standard of T&H

What we are looking for:

• You’ll have a high level of capability for micro setting inclusive of pave, cut downs, fishtail, channel – with 6-7 years experience of consistently high-quality work
• Highly competent on centre stones – offering a range of claws and finishes
• Able to communicate effectively with others to help understand and solve challenges
• Comfortable with a range of work styles and stone types, inclusive of diamond, emerald, sapphires etc.
• Good understanding of polishing and prepping items efficiently to a high standard

What we offer:

• Options: become a part-owner of the business – offered to every new employee
• Company pension
• 33 days holiday (incl Bank Holidays)
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To apply:

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV/portfolio using the subject line “Diamond Setter”

Taylor & Hart

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented 3D Design Associate to help us to create beautiful bespoke designs.

The Role

Taylor & Hart’s 3D Design Associate is responsible for assisting the operations within the 3D Design team and with the new, more concentrated direction in the team, a 3D Design Associate is an expert in working to produce production-ready CAD files from our collection range as well as providing project based support.

The 3D Design Associate has a multifaceted role where they take a proactive approach to learning and development. They will be collaborating with the Head of CAD to support the wider 3D Design team.

Main Responsibilities

• Primarily a CAD Designer working on day to day tasks within the collection, 3D printing & other 3D resources.
• Working on project focused briefs to contribute to the 3D Design team your role will learn about and assist many parts of the team.
• Working with the Head of CAD to develop CAD skills and in-depth knowledge of the brand to ultimately assist in the creation of bespoke designs and new designs for the collection
• Working with the Collection to develop an in-depth knowledge of the collection product ranges.
• Assisting design team to produce production ready files for collection jewellery (e.g. resizing rings, changing collet sizes). Files must be technically sound, adhering to specific technical tolerances supplied by the Head of CAD and Production team.
• Producing technical specification sheets for all CAD files with basic dimensions and production details.
• Saving designs in line with specifications to maintain a database for the sales and design teams.
• Collaborating with the design teams, production team and all other members of the T&H team to create exceptional and unique designs.

What we are looking for:

• You have knowledge of jewellery CAD software (specifically Matrix and Rhino)
• You have 1+ years previous experience with both jewellery brands and also in a CAD
  environment
• You have a University Degree, or equivalent, in a relevant subject (3D Design, Jewellery Design, Product Design etc)
• You have experience with 3D Printing for jewellery
• You have knowledge about jewellery making techniques (i.e. stone setting, casting,
  soldering, etc.
• You have a Proactive approach, looking out for new developments in the
  software/hardware world
• You are computer literate & experience in photoshop
• You are a strong multitasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning & improvement

What we offer:

• Options: become a part-owner of the business offered to every new employee
• Company pension
• 25-days holiday + 3 “life days” per year
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to
  speak to
• Private health insurance
• Annual birthday box

To apply:

Please apply by emailing stephanie@taylorandhart.com with your cover letter, CV/portfolio using the subject line “3D Design Associate”

Taylor & Hart

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our product and pricing strategy and execution. We started as a bespoke-only brand, but now our offering includes partially and fully pre-designed rings. The challenges a merchandiser will face with our brand will push you to be creative and innovative and we’re looking for someone who will embrace those challenges and make this role their own.

The role is based both via remote working and at our two London offices (close by to Chancery Lane station and Monument/Bank station) with excellent transport links.

The Role

We are seeking a high performing E-Commerce Merchandiser to join Taylor & Hart and support the Design Director in developing our merchandising function from the ground up.

The ideal candidate will be responsible for putting the right product, in the right place and at the right price through data analysis and use the results to support the right decisions being made across departments.

Success will be measured by:

• Increasing the conversion rate and gross profit metrics of our product, through the optimisation of pricing, product positioning and product selection.
• Working closely with the Design Director to ensure there is a continuous feedback loop in order to aid the creation of a commercial brief. 
• Effective benchmarking, both internally within the range, and externally within the competitive jewellery landscape.
• Ensuring key stakeholder and cross functional engagement, through the creation and execution of reporting systems.
• Improving the speed and efficiency at which new products are launched, both online and in our showroom.
• Optimal capital allocation.

Main Responsibilities

• Establish a high-performing merchandising function, suited to a company of our size, including identifying where there may be gaps in our data capture process.
• Analyse sales performance and inventory levels in order to provide insight relating to product performance, stock buying/budget allocation, product development opportunities and marketing objectives.
• Using trend forecasting, business intelligence and analysis to support the ideation of on-brand new product development and marketing content to use across all channels.
• Liaise with the Design Director throughout the development process, influence and challenge decisions to find the optimal balance between design vision and commercial goals; while always accommodating for market needs.
• Create and maintain internal and external pricing matrix, which seeks to optimise our pricing strategy, identify opportunities and reduce risk.
• Day to day admin support, including adding new products to the website.
• Updating internal product tracking documents, new product presentations and training tools for sales teams to explain the collection strategy, inspiration, direction and all relevant information to help drive sales.
• Collaborate with E-Commerce and Marketing teams to highlight key product lines and inform decisions on how website real estate can be used most effectively in order to increase conversion rates.
• Liaise with Operations teams to establish the rolling product drop plan, taking into consideration commercial needs as well as production feasibility.
• Develop a segmentation structure for our online product using insight provided by our SEO team.
• Assist the Design Director and Marketing team with their ongoing sample needs.

What we are looking for:

• Delivering against key merchandising KPIs, working under pressure and at a fast pace
• Prior experience in a similar jewellery ecommerce role is essential
• IT Literacy i.e. Google Apps and/or Excel, Word, Web-based systems
• Knowledge of diamonds and jewellery (preferred)
• Able to work in high-pressure and fast paced situations
• Keen eye to discover customer experience issues and flag them to the business
• Strong attention to detail with an analytical mind
• Communication skills are vital as you will be working with procurement, designers, marketers, directors & customers.
• Ability to multitask, identify areas for improvement and create solutions
• Experience in management or project management is preferred

What we offer

• Options: become a part-owner of the business offered to every new employee
• Company pension
• 25 days holiday + 3 “life days” per year
• Employee cost-price jewellery
• Perkbox membership for perks such as weekly treats, retailer discounts, discounted gym memberships, workplace nursery benefits, mental health & wellbeing support and an enhanced employee assistance program (EAP)
• Cycle to work scheme
• Fun monthly socials
• Enhanced maternity policy for qualifying members
• Dedicated mental health first-aiders, for you to reach out to if you need someone to speak to
• Private health insurance
• Annual birthday box

To Apply

Please apply by emailing kate@taylorandhart.com with your cover letter & CV using the subject line “Ecommerce Merchandiser”

Taylor & Hart – London

Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.

The Role

A Taylor & Hart Design Consultant is the face of the company and with a new, more concentrated approach to this position, a Jewellery Design Sales Consultant is an expert in providing customers with an industry leading consultation experience.

They are highly knowledgeable about jewellery, diamonds and gemstones, and each Jewellery Design Sales Consultant uses their talent, experience and people skills to ensure all customer’s rings are perfectly created just for them, with love and without limits.

As we look to continue the rate of growth with improvements in Virtual Consultations, we also begin to explore new ways to focus an equal rate of improvements for In Person Consultations. The Jewellery Design Sales Consultant role is essential in ensuring the company improves and continues growing. The role is a full-time role with a view to work 4 week days and one day over the weekend, most preferably Sunday- Thursday. Sunday 9.30am-6.30pm. Monday-Thursday 11am-8pm.

Key Responsibilities

• Warmly welcome customers to their T&H consultation, either in person or virtually
• Inspire excitement with every customer they meet. Through their gem, their design and their experience, ensuring each customer becomes a brand ambassador
• Collaborate with the customer, the CAD team and the production team to ensure every aspect of a product is carefully considered for each customer.
• Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
• Produce a high conversion rate of consultations that convert into sales
• Work as part of a team to contribute through innovation
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on to of potential innovations in technology
• When needed, provide support to the Bespoke and Diamond and Gemstone Specialist teams
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process, digital or in-person
• Deliver high quality written and verbal communication to customers, which corresponds with the company’s Tone of Voice guidelines
• Comfortably navigate around key systems needed for the successful fulfilment of the DC responsibilities (Quotation Tool, Sale Force, YesWare, Intercom, Photoshop, Illustrator, etc)
• Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

Ideal Candidate

• You are a team player, and understand why this is important
• You are an excellent verbal communicator
• You have a strong ability to relate to others
• You know how and when to show empathy with a genuine interest in others
• You can control a conversation while making the other side feel special and catered for
• You have active listening skills
• You have an awareness of body language
• You are presentable and well mannered
• You are not fazed by difficult situations, and can think on your feet
• You are responsible, reliable and have a reassuring presence
• You have previous experience with both jewellery brands and also in a sales environment
• You are a strong multi-tasker who thrives in a fast paced environment
• You have a positive attitude that can adapt and thrive in changing circumstances
• You have an acute attention to detail
• You have a devotion to continuous learning and improvement
• You have a good knowledge about diamonds and gemstones
• You are technology literate
• You have a passion for excellence and beauty
• You have some knowledge of Adobe Illustrator and Photoshop
• You can draw

What we offer

• The opportunity of joining a fast growing business which has the potential of becoming a major player in the global jewellery industry
• Opportunity for professional development
• Buy jewellery for yourself at cost price
• A very enjoyable work culture

To Apply

Please apply by emailing jobs@taylorandhart.com with your cover letter, CV using the subject line “Jewellery Design Sales Consultant”.